Madison Hayes was Kelsey's mother. She died when Kelsey was fourteen in a car accident, along with her husband, leaving Kelsey an orphan.
It was also said that Madison and her husband had wanted a child for many years, but failed to do so, despite taking fertility pills and going on trips to the doctors. They stopped taking consultations and fertility pills, only to find out later that she was pregnant with Kelsey in their old age. She had loved Kelsey deeply, considering her a gift. She made sure her child had everything she needed until her abrupt accident and death.
Kelsey remembers that her mother used to tie ribbons in her hair when she was little. She continues to tie her hair because they remind her of her mother.